Effective communication involves more than just words. Emotions such as friendliness, respect, acceptance, rejection, dominance, submissiveness, anger, fear and humour are conveyed primarily by signals that fall within the domain of non-verbal communication. When verbal and non verbal messages disagree, the receiver is likely to discount the verbal message and believe the non-verbal signal. Hence, it is imperative that a good communicator must master the art of non-verbal communication.
Chris Jackson - "Importance Of Non Verbal Communication In Military Leadership" is electronically distributed. Download it for FREE