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Despite thousands of books and seminars on the subject, communication continues to be a problem at work, at home, and in the world at large. Why? Because each person has a unique way of processing information. Words That Change Minds provides a solution to communication difficulties because it helps readers identify individual differences in information processing. This book will teach you ways to customize your language for each person you meet. It is the definitive reference on metaprograms, destined to be a classic in NLP literature.

Most NLP practitioners know about metaprograms personal traits that give us markers for verbally establishing rapport, for pacing another's map of the world, and for influencing, persuading, motivating, and inspiring others. If you are a novice with metaprograms, Charvet's book is a good place to start your tutelage. She takes NLP into the mainstream of the workplace, by presenting her material with such a clarity that even those unfamiliar with NLP can become adept at using metaprograms.

Words That Change Minds is the product of Charvet's work in applying the Language and Behaviour (LAB) Profile in organizational consulting and in supervising two masters' theses on the LAB Profile. Rodger Bailey developed the LAB Profile in the early 1980s as a result of his NLP training. The profile is a tool for eliciting metaprograms: the filters with which we create our models of the world. The metaprogram concept, itself, is one of Leslie Cameron Bandler's major contributions to NLP. She identified 60 metaprograms that describe the ways individuals interact with the world. Metaprograms are the perceptual patterns with which we delete, distort, sort, and generalize information.

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