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Ellen Grzyb Books 

The Nice Factor The Art Of Saying No by Ellen Grzyb
In this book we aren't interested in turning you from a nice person into a nasty one. On occasion you do that yourself and you know it's not very pleasant. We will be using the terms 'not nice' and 'not nasty' to describe what we see as the middle ground of behaviour, where you have a choice in how... >>More<<